Utilities and Utility Vendors
Benefits of a successful data sharing platform
Deepening the utility customer relationship, increasing customer satisfaction
When utility customers are interested in energy efficiency, demand response, or solar, the vendor needs historical energy usage data to evaluate that utility customer. Utility account holders, both residential and C&I, appreciate any reduction in friction when requesting data. Paper authorization forms and phone calls with wait times lead to lower customer satisfaction scores. UtilityAPI has been successful in reducing manual data request processes, leading to an increase in customer satisfaction.
IT and Customer Service cost reductions
Structuring Public Purpose Programs
Implications for the grid
When customer usage and production data is maintained over time, it has implications for advanced rate design and consequently additional value if individual installation can be aggregated. Free flowing data between DERs and utilities means that they can share correct price signals with end use customers and help them share that data quickly and securely throughout the ecosystem – while giving the utility greater insight as to the the companies and consumers who are accessing their data.